Returns & Refund Policy

NOT APPLICABLE FOR ITEMS BOUGHT ON SALE

Pre-Order and Standard Exchange Policy:

At Okriks.com, we strive to provide a worry-free shopping experience for our valued customers. Please review our Pre-Order and Standard Exchange Policy below for more details:

Pre-Order Policy:

When customers pre-order goods, they acknowledge and agree that pre-ordered items are specially reserved for them and are procured based on their specific request. As a result, all pre-ordered goods are non-refundable.

In the event of cancellation or request for a refund for pre-ordered items, only store credit will be provided, which can be used for future purchases.


Standard Exchange Policy:

  • Start the return process within 10 days of receiving your item. Call us to book your returns, and we will send you a return address.
  • Send the items back to us in unused condition, with all original product inserts and accessories.
  • Ship the product as soon as possible, so it arrives at our warehouse within 10 days of receipt of the item.
  • We inspect all returned items and will offer credit for future purchases.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a defective product.

 

Exceptions to Standard Exchange Policy:

  • This return policy does not apply to sales items or orders with incomplete payments.
  • The delivery fee is NON-REFUNDABLE.
  • Promotional discounts and coupons CANNOT be used for returns or credit orders.
  • The customer bears the cost of returning the item(s).
  • A restocking fee of N500 will be applied to returns.
  • Defective Product and Returns Due to Our Error:
  • If there are mistakes with your order or products arrive defective/damaged at the time of receipt, we’ll make it right by:
  • Sending you replacement items.
  • Replacing the product or issuing a refund.
  • We’ll cover the cost of any return shipping.

 

Credit Voucher for Future Orders:

A credit voucher will be made available for future orders if the following conditions are met:

  • Items are returned within 10 days of receiving the order.
  • Items are unused, and unworn, with our tags still attached.
  • Items are unwashed and packaged reasonably to avoid damage during transit.

At Okriks, we value your satisfaction and aim to resolve any issues promptly and efficiently. If you have any questions or need assistance, please don’t hesitate to contact our customer support team. Thank you for shopping with us!